Rush My Order
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Shipping & Tracking
Handling time is excluded in the shipping time.
Total Delivery Time = Handling Time/Producing Time + Shipping Time
Express shipping for wigs (except clearance wig) by DHL & FedEx
1. Most wigs can be processed within 2-4 business days. But processing time of other items or some special requirements like large cap size, would take another 1-2 days.
2. PO. Boxes, Military addresses (APO, FPO) cannot be delivered. A physical address is needed.
3. It is strongly recommended for you to Sign For Delivery in case any lost.
4. Orders shipped to countries out of the United States may be subject to duties and taxes. We declare a very lower value to help avoid taxes, but if it still happens, Beeos Hair is NOT responsible for it. Please contact the local customs office to do clearance. 5. Recently, there will be some delay in delivery due to force majeure. Your understanding and patience are much appreciated. We will keep tracking the shipping status. If you have any other concerns, just let us know. If your order is urgent, pls contact us directly firstname.lastname@example.org, or leave a comment on your order.
Once your order is shipped out, we will offer you the tracking number via email. We share a strategic cooperation relationship with the world's largest express company FedEx and DHL. All of our packages are delivered by FedEx, DHL, and USPS, you can easily track your item HERE or the following links
30-Days Return & Exchange Policy
We will always try our best to meet the demands of all the customers. We want you to feel comfortable and confident when shopping at Beeos. If you are unhappy with your purchase, as long as you contact us within 30 days from the delivery date, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ( email@example.com) at first.
RETURN & EXCHANGE CONDITIONS:
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be returned in the original packaging, returned items must be unworn, unaltered, unwashed, and uncut.
When returning or exchanging items, customers must use a shipping method providing tracking information.
Full Coverage Return & Exchange Policy:
If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
Limited Coverage Return & Exchange Policy:
If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
GENERAL RETURN/EXCHANGE PROCESS
Initiate a return/exchange: when you return or exchange the goods, please Email us at firstname.lastname@example.org and let us know your order number. Our customer service staff will determine the eligibility for your return/exchange request.
Ship the item back: once your request is approved, an email with return/exchange address and instructions will be sent to you. Please initiate the return/exchange within 7 days after receiving the email. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because Beeos will not be responsible for lost return/exchange.
Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 3-5 working days.
If you haven’t received the refund within 3~5 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com .
The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
Customers who choose free shipping on their orders will have a $20 shipping fee deducted from their refund.
We can cancel the order for you if you contact us in time after your purchase.
If your payment finished and the parcel is not shipped out, You can cancel your order before your items delivery. And we will refund full of you money.
Orders can't be canceled once the parcel is shipped out or we have already begun to custom the products.
For personalized/customized/special order items, any cancellations after 12 hrs will incur a corresponding material and processing fee.
Please note that we cannot cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
If you want to return, exchange or cancel your order, please firstly contact us by service email: firstname.lastname@example.org We will not provide any return, exchange or cancellation without our permission.
- When you wash the hair, better to brush it first. Use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with cleaning water. Hair conditioner is very necessary every time when you wash your hair! We suggest you to use high quality hair conditioner.
- If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
- When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water, and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we don’t suggest you to use hair oil every day. Because hair oil may make your hair strands dry and hard!
- If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
- If you want your wig/hair looks natural/amazing as our post on FB/IG, you have better to book a professional hairstylist to install it.
- If the hair is wavy or curly style, we don't suggest combing it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up.
- When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there.
- When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots.
- When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, it will make the hair tangle and rough. It’s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.